Technology

Patient Recovery-Scoring

–        Accounts are sent through a scoring module for predicting recovery. This allows PCS to determine the patients who are more likely to meet your financial policy and identify those who may meet minimum salary guidelines to qualify for Charity Care.

Internet Access to PCS Outsourcing

–        Ability to place new business online

–        Allows you to view your accounts online 24/7

–        Gives you the flexibility to pull reports at your convenience

–        Allows your patients to pay online

Voice Recorded Technology (VRT)

–        PCS records all calls between our personal  account managers and your patients

–        Provides a comfort level and record of fact for our client

–        Allows PCS to train our personal account managers collectively and individually

Predictive, Auto & Power Dialing

–          Allows PCS multiple, simultaneous outbound attempts to contact your patient

Strategic Voice Broadcasting

–          Proven to dramatically increase patient contact rate

–          Patients can make payments during initial phone contact automatically

–          Use for appointment reminders or a public announcement to your entire  patient population

Click either of the images below to hear a demonstration of a script used by the Strategic Voice Broadcasting technology offered by PCS Outsourcing.

Quality Assurance Program

–          Created for ultimate client satisfaction by logging all concerns or complaints into our software program

–          Allows PCS to track how we may continue to improve & satisfy our clients and determine root cause analysis